Quick Summary: poloto collects your personal data solely for platform operational purposes — registration, verification, transactions, and service improvement. We does not sell your personal data to any third party for commercial purposes. All data is protected with industry-standard encryption.
📌 Article 1 – Introduction and Scope
This Privacy Policy ("Policy") explains how poloto — accessible at poloto.vu — collects, uses, stores, and protects the personal information of its users ("Players"). This document is an integral part of the relationship between poloto and every Player using the platform's services.
This Policy applies to all services available on poloto, including online casino games, Live Casino, Slots, Sports Betting, and all supporting features such as accounts, deposits, withdrawals, and promotional programs. It also applies when you access the platform via a mobile device or desktop browser.
By registering and using Poloto's services, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please discontinue use of Poloto's services.
Note: This Privacy Policy is to be read together with
Terms & Conditions poloto, which is a separate but complementary document.
📋 Article 2 – Personal Data We Collect
Poloto collects various categories of personal data necessary to operate the platform optimally, securely, and in compliance with applicable regulations. Below is a breakdown of the data we collect:
| Data Category |
Examples of Data Collected |
Collection Method |
| Identity |
Full name, date of birth, gender, ID number (KTP/Driver's License/Passport) |
Registration form & KYC process |
| Contact |
Email address, phone number, residential address |
Registration form |
| Financial |
Bank name, account number, digital wallet name, transaction history |
Deposit & withdrawal process |
| Platform Activity |
Game history, bets, wins, login sessions, devices used |
Automatically from the platform system |
| Technical |
IP address, browser type, operating system, general location |
Automatically from the platform system |
| Communications |
Conversation history with the support team, submitted reports |
Direct interaction with support |
Poloto only collects data that is strictly necessary to operate its services. We do not collect sensitive data such as health information, political views, or religious beliefs.
⚙️ Article 3 – How We Use Your Personal Data
Personal data collected by Poloto is used for specific and legitimate purposes, including:
- Account Management: Creating, verifying, and managing your account on the poloto platform, including the KYC process required by regulation.
- Transaction Processing: Processing deposits, withdrawal of wins, and all financial transactions you carry out on the platform.
- Game Service Operations: Providing access to all games, bets, and platform features you use.
- Support Services: Responding to inquiries, complaints, and support requests you submit to the poloto support team.
- Security and Fraud Prevention: Detecting, preventing, and investigating fraudulent activity, money laundering, or other violations.
- Regulatory Compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and reporting to the relevant authorities.
- Service Improvement: Analyzing platform usage patterns to improve the gaming experience, system stability, and new features.
- Marketing Communications: Sending promotional information, bonuses, and special offers — only if you have given consent to receive such communications.
Our Commitment: Your personal data will never be used for purposes beyond those stated in this Privacy Policy without your prior consent.
⚖️ Article 4 – Legal Basis for Data Processing
Poloto processes your personal data on the basis of valid legal grounds, namely:
- Contract Performance: Data processing is necessary to fulfill poloto's obligations under the Terms and Conditions you agreed to upon registration.
- Legal Obligation: Some data processing is required by applicable regulations, such as KYC/AML requirements.
- Legitimate Interests: poloto has a legitimate interest in preventing fraud, maintaining system security, and analyzing service usage for improvement purposes.
- Consent: For marketing activities and promotional communications, poloto relies on the explicit consent you have provided. You may withdraw this consent at any time through the preference settings in your account.
🤝 Article 5 – Sharing Data with Third Parties
Poloto does not sell your personal data to any third party. However, under certain limited circumstances, poloto may share data with the following parties:
- Payment Provider: To process deposit and withdrawal transactions, relevant financial data is shared with trusted payment service providers working with poloto.
- Game Provider: To operate games, the required account and game activity data is shared with game providers (such as Pragmatic Play, Evolution Gaming, etc.) who are bound by data confidentiality obligations.
- Identity Verification Institutions: Identity data is shared with third-party KYC service providers to assist with the verification process.
- Legal Authorities and Regulators: poloto is required to comply with orders from legal authorities, regulators, or government agencies with valid legal jurisdiction.
- Technical Service Providers: Third parties that assist with platform operations (hosting, cybersecurity, analytics) may have limited access to data necessary for their work, subject to strict confidentiality agreements.
Important: All third-party partners working with poloto are required to sign data protection agreements and may only use data in accordance with poloto's instructions, not for their own benefit.
🗄️ Article 6 – Data Storage and Retention
Your personal data is stored on servers located in tier-3 data center facilities with multi-layered physical and digital protection. All data is encrypted both at rest and in transit.
Data Retention Period:
- Active account data is retained for as long as the account remains active and in use.
- After an account is closed, data is retained for a minimum of 5 years to fulfill regulatory obligations and financial record-keeping.
- Support communication data is retained for 3 years from the date of the last interaction.
- Technical data and system logs are retained for 12 months.
- After the retention period ends, data is permanently deleted or anonymized so that it can no longer be linked to a player's identity.
🔒 Article 7 – Data Security
Poloto applies comprehensive technical and organizational security layers to protect your personal data from unauthorized access, leaks, alterations, or accidental destruction:
256-bit SSL Encryption
All communications between your device and poloto's servers are encrypted using industry-standard TLS/SSL protocols.
Database Encryption
Sensitive data in the database — including passwords and financial information — is encrypted at rest using modern algorithms.
Role-Based Access
Poloto employees only have access to data necessary for their role — the principle of least privilege is strictly enforced.
24/7 Monitoring
An active security monitoring system detects and responds to threats in real-time, around the clock without interruption.
Regular Security Audits
Poloto regularly conducts independent security audits and penetration testing to identify vulnerabilities before they can be exploited.
Internal Team Training
All poloto employees who handle personal data are required to undergo regular data protection training.
Although poloto applies the highest security standards, no system can be guaranteed 100% risk-free. We recommend you also keep your account secure on your end — use a strong password, enable 2FA, and never share your login details with anyone.
🧑⚖️ Article 8 – Your Rights Over Personal Data
As the data owner, you have a set of rights you can exercise at any time regarding the personal data that poloto holds about you:
👁️
Right to Access
You have the right to know what personal data Poloto holds about you and to request a copy of it.
✏️
Right to Correction
If the data we hold is inaccurate or incomplete, you have the right to request a correction.
🗑️
Right to Erasure
Under certain conditions, you may request that your personal data be deleted from Poloto's systems.
⏸️
Right to Restriction of Processing
You have the right to request that Poloto restrict the processing of certain data under conditions established by law.
📦
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another platform.
🚫
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time, unconditionally.
To exercise the above rights, you may submit a request via live chat within the platform or send an email to our privacy team at [email protected]. Poloto will respond to requests within a maximum of 30 calendar days. Please note that certain rights may be restricted by legal obligations requiring Poloto to retain specific data.
🍪 Article 9 – Cookies and Tracking Technologies
Poloto uses cookies and similar technologies to enhance your gaming experience on the platform. Cookies are small files stored on your device when you visit a website.
Types of cookies used by Poloto:
- Essential Cookies: Required for basic platform functions such as keeping your login session active and securing transactions. These cookies cannot be disabled.
- Functional Cookies: Remembering your preferences and settings on the platform, such as your chosen interface language, so you don't need to reconfigure them each time you log in.
- Analytics Cookies: Helping us understand how players use the platform — which pages are visited most, which features are used most frequently — for service improvement purposes. Analytics data is aggregated and does not identify individuals specifically.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorized access.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will significantly affect the platform's functionality.
🧒 Article 10 – Privacy of Underage Users
Poloto's services are strictly intended for individuals who are of age 18 years and above. Poloto does not intentionally collect or process personal data from anyone under the age of 18.
If Poloto becomes aware of or has reasonable grounds to believe that a user has not met the minimum age requirement, the account will be immediately closed and all related data will be removed from our systems. Parents or guardians who discover that a minor has used Poloto's services are urged to contact our support team immediately.
🔄 Article 11 – Privacy Policy Changes
Poloto may update this Privacy Policy from time to time to reflect changes in our data processing practices, new regulatory requirements, or platform service developments. Any material changes will be communicated to players via:
- Announcement on the platform's main page with sufficient notice before changes take effect.
- Notifications that appear when you log in to your poloto account.
- Update of the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy page periodically. Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.
📞 Article 12 – Contact Us Regarding Privacy
If you have any questions, concerns, or requests regarding privacy and the management of your personal data at Poloto, we are here to help through the following channels:
- Platform Live Chat: The fastest way — available 24/7 directly within the platform after you log in.
- Privacy Team Email: [email protected] — for in-depth questions regarding your personal data. Copy this email address and send from your email app.
For general questions with faster responses, visit the FAQ us. To understand the full rules of platform use, please also read the Terms & Conditions poloto.
Frequently Asked Questions About Data Privacy at poloto
No. poloto never sells your personal data to any third party for commercial purposes. Data is only shared with operational partners required to run the service — such as payment providers and game providers — and only within strict limits under signed data confidentiality agreements. All data sharing is based on legitimate operational needs, not for commercial gain from data sales.
You may submit a data deletion request via the platform's live chat or by emailing
[email protected] (copy the address and send from your email app). poloto will process the request within a maximum of 30 calendar days. Please note that some data may need to be retained to comply with legal obligations — such as financial transaction records required by regulation — so not all data can be deleted immediately upon request.
All communications between your device and poloto's servers are encrypted using 256-bit SSL, meaning transmitted data cannot be read even if the network you are using is not fully secure. However, for optimal security, we still recommend avoiding financial transactions over unfamiliar public Wi-Fi networks. We also encourage you to enable two-factor authentication (2FA) on your account for an additional layer of protection.
Your game activity data — such as frequently played games or betting patterns — may be used to personalize relevant offers and promotions for you, such as free spins for your favorite games or cashback for specific game categories. However, this is only done if you have given consent to receive marketing communications. You can update these communication preferences at any time through your account settings or by contacting Poloto's support team.